Popular FAQs
| Delivery Option | Delivery Times | Delivery Costs |
|---|---|---|
| CAN Standard Shipping | 5-8 Business Days | CAD 20.00 |
| CAN Express Shipping | Up to 3 Business Days | CAD 30.00 |
Returning from Canada
A Canada label can be found here. Print off, attach to your parcel and take to the post office.
Please note, PLT does not cover the cost of returns from US/Canada.
We aim to process your return ASAP, but on occasions it may take up to 28 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.
Sorry to hear you haven’t received a part of your order!
If you are missing part of your order, please check:
- Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
- The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
- Your PLT parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.
If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing.
We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:
- Your name
- Your order number
- Product name & code (this can be found on your order confirmation email)
- Picture of the fault / incorrect item